dewalive link Casino & Sportsbook FAQ

To open an account on dewalive link, visit our registration page or open the app on Android or iOS. You provide a username (4–20 characters), email, mobile phone number, and password. We send a confirmation link to your email; click it to activate your account.

Next, you complete KYC verification. Upload a photo of your identity document (passport, national ID, or driver's license) and proof of address (utility bill or bank statement from the past 90 days). We verify your documents within one business day. Once approved, you can deposit and withdraw on dewalive link.

Your account is region-restricted. You confirm at registration that you are 18 or older and that dewalive link services are legal in your jurisdiction. We do not provide services where local law prohibits online wagering.

We require two documents for KYC verification on dewalive link: a valid government-issued identity document (passport, national ID card, or driver's licence) and proof of address dated within the past 90 days (utility bill, bank statement, or rental agreement).

Both documents must be in colour, clearly legible, and show your full name. Your proof of address must match the address you provide during registration. If your documents are unclear, blurred, or do not match your account details, we will request resubmission.

Your KYC documents are encrypted and retained for seven years for compliance purposes. We do not sell or share them with third parties except as required by law.

On the dewalive link login page, click the "Forgot password?" link. Enter your email or username. We send a password-reset link to your registered email address. Click the link to create a new password. The reset link expires after one hour for security.

Enter a new password with at least 8 characters, including uppercase, lowercase, numbers, and symbols. Confirm your new password. Once updated, log in with your new password on dewalive link. Your old password is immediately invalid.

If you do not receive the reset email within subject to verification, check your spam folder. If you still cannot reset your password, contact our support team via the dewalive link app or website.

Yes. dewalive link accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. During deposit on dewalive link, select "Bank Transfer" and choose your bank. We generate a unique virtual account number for your transaction. Transfer your deposit amount to that number, and your balance updates on dewalive link within subject to verification once the bank processes it.

We also offer faster deposits via e-wallets: online payment, e-wallet, mobile banking, local payment, and online payment typically process in under subject to verification. e-wallet (QR code) is another fast option across multiple banks and e-wallets.

For withdrawals, transfer funds back to your registered bank account (mobile banking, local payment, online payment, or e-wallet) on dewalive link. Processing takes one to two business days depending on your bank. Weekend and holiday withdrawals may take longer.

If your deposit on dewalive link does not complete, the payment typically remains with your bank or e-wallet provider (mobile banking, local payment, online payment, etc.) and does not reach our system. Your balance on dewalive link will not change. Your bank or payment provider will usually refund the amount within one to three business days.

If your deposit shows as failed on dewalive link but you were charged by your bank, do not deposit again. Instead, contact our support team immediately. Provide your dewalive link account ID, the transaction date, the amount, and the payment method. We can investigate and confirm the status with your bank.

For withdrawals, if the transfer fails after you submit it on dewalive link, the funds return to your dewalive link balance. You can then retry or contact support. Withdrawal failures are rare but may occur if your bank account details are incorrect or your account is closed.

Deposits to dewalive link must come from an account in your name or the name of someone who has authorized you to use their account. We verify account ownership during KYC. If your dewalive link account name does not match the bank account or payment method you use, we may flag the transaction for review or reject it.

If you deposit from a shared family account (e.g. a parent's account or a joint bank account in your names), inform support so we can note it. Using someone else's payment method without permission is prohibited and may result in account suspension or closure.

For all deposits on dewalive link, ensure the bank account or e-wallet (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) is registered to you or authorized for your use.

dewalive link offers four main categories. Sports betting includes football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, and badminton. Live casino features live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger, and others hosted from multi-camera studios. Slots include titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports betting covers Mobile Legends, Free Fire, and PUBG Mobile.

Each category is accessible from the dewalive link home menu. On mobile (Android or iOS browser), tap the category name to see available games or markets. Game rules are displayed in-game; read them before you play.

dewalive link services are available only where local law permits. We do not offer betting on prohibited markets or in restricted jurisdictions.

As you deposit and play on dewalive link, you earn loyalty points. Points accumulate with each activity and determine your tier—Bronze, Silver, Gold, Platinum. Higher tiers unlock benefits such as faster withdrawals, exclusive tournaments during events like Liga 1 or Piala Indonesia, and birthday bonuses.

Your loyalty progress is displayed in your dewalive link profile. Points do not expire as long as your account remains active. Tier status is reviewed monthly. If your activity drops, you may move to a lower tier.

Loyalty benefits are credited automatically or shown as available offers in your dewalive link account. Terms apply to each benefit. Read the detailed loyalty programme rules in your profile to understand point earning and redemption.

We protect your dewalive link account with encrypted connections (HTTPS/TLS) between your phone or browser and our servers. Your password is hashed, meaning we never store it in plain text. Your balance is held in segregated accounts separate from our operating funds. All transactions are logged and timestamped.

We recommend using a strong, unique password (uppercase, lowercase, numbers, symbols) and enabling login notifications. If you receive a login alert you did not recognize, change your password immediately and contact support.

Never share your password via email, chat, or phone. We will never ask for it. If you suspect unauthorized access, change your password and contact support without delay. Security breaches are rare but possible; we notify all affected users immediately if they occur.

To request deletion of your personal data from dewalive link, contact our support team via the help section in the app or website. Provide your account ID and a clear statement that you wish to delete your account and associated data. We respond within 30 days.

Some data may be legally required to retain even after deletion—transaction records, KYC documents, and account history for tax and compliance purposes. We retain such data for seven years. Non-mandatory data (profile preferences, game history) is deleted upon request.

If you wish to close your dewalive link account but keep your data, you can request account suspension instead. Contact support for details on both options.

Our dewalive link support team primarily handles English and Indonesian. Contact us via the help section in the app, the website contact form, or email. We respond within one business day.

If you write in another language, we will do our best to assist or provide a translated response. However, we recommend writing in English or Indonesian for the fastest response.

Common issues are resolved via our FAQ. If your question is not answered here, use the support form to contact us directly. Include your dewalive link account ID, the date and time of your issue, and a clear description of what you need help with.