dewalive link Platform Account Terms

When you create an account on dewalive link, you agree to our terms governing account use, deposits, withdrawals, game rules, and dispute resolution. We set these terms to ensure fair treatment, secure transactions, and transparent operation across all dewalive link services—sports betting, live casino, slots, and esports.

Our terms apply to all users of dewalive link, regardless of device (Android app, iOS browser, or desktop). We update our terms occasionally; when we do, we notify you via email and in-app alert. Continued use of dewalive link after an update means you accept the new terms.

This page outlines our key policies on account eligibility, deposits, withdrawals, bonuses, game settlement, and how we handle disputes.

Account Opening and Eligibility on dewalive link

To open an account on dewalive link, you must be at least 18 years old and a resident of a jurisdiction where our services are legal and available. We do not serve users in jurisdictions where online gaming or sportsbook access is prohibited by law. Your responsibility is to verify that dewalive link is accessible where you are located before you register.

When you register, we collect your email, phone number, and a password. We send a confirmation link to your email; you click it to activate your account. Your dewalive link account is personal and non-transferable—you cannot give it to someone else or operate multiple accounts. If we detect duplicate or fraudulent accounts, we close them and may forfeit balances without refund.

Know Your Customer (KYC) on dewalive link

Before you withdraw from dewalive link, we require identity verification. You upload a photo ID (passport, national ID, or driving license) and proof of address (utility bill, bank statement, or government document). We verify these documents within one business day. Once verified, your account is flagged as KYC Complete, and you can withdraw anytime subject to review windows.

We store your KYC documents securely and do not share them with third parties except payment processors and regulatory authorities when required by law. You can request deletion of your documents by contacting our support team; we retain them for seven years for compliance purposes.

Password and Session Security on dewalive link

Your dewalive link password is yours alone—never share it with anyone, including our staff. We never ask for your password via email or chat. If you suspect your password is compromised, change it immediately via the Account Settings page. We log you out of dewalive link after subject to verification of inactivity for security.

We are not liable for unauthorized access if you share your password or leave your device unattended. You are responsible for keeping your login credentials confidential.

Deposits, Withdrawals, and Payment Terms on dewalive link

Deposit Methods and Funds Processing

We accept deposits to dewalive link via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). When you initiate a deposit, you are redirected to your payment provider's platform. Your payment provider confirms the transaction, and we credit your dewalive link account upon confirmation. Deposits typically arrive instantly or within minutes.

If a deposit fails, your money is returned automatically by your payment provider—we do not hold failed deposits. If you believe a deposit was charged but not credited to dewalive link, contact your payment provider first, then contact our support team with your transaction ID.

Withdrawal Requests and Review Windows

To withdraw from dewalive link, tap the Withdraw button in your account. You must be KYC verified. Select your withdrawal method (same payment providers as deposits), confirm the amount, and submit. We review all withdrawal requests subject to a standard window—typically one to three business days depending on your payment provider and time of request. During holidays like Idul Fitri, Idul Adha, and Imlek, processing may take longer.

We may request additional information or verification before processing your withdrawal—for example, proof that your payment method is in your own name. This is standard practice and helps us prevent fraud and money laundering.

• 1
  Funds belong to youOwnership

  Your deposited balance on dewalive link is your property. We hold it in segregated accounts and do not use it for operations.

• 2
  Payment providers set limitsRestrictions

  Your bank or wallet may have daily withdrawal limits. Dewalive link does not impose caps; ask your provider if you hit a limit.

• 3
  Review windows varyTimeline

  Typical processing is one to three business days. Bank transfers may take longer during weekends and holidays.

Bonus Terms on dewalive link

We may offer promotional bonuses to new and existing account holders on dewalive link. Any bonus is subject to specific terms—playthrough requirements, eligible games, expiry date, maximum withdrawal limits. We display these terms clearly when you claim a bonus. You are responsible for reading and understanding bonus conditions before you accept. Bonuses are non-refundable once forfeited or expired.

We reserve the right to cancel or modify bonus offers at any time. If we detect abuse of bonus terms (e.g., depositing and immediately withdrawing without playing), we may void the bonus and related winnings.

Game Rules, Settlement, and Dispute Resolution on dewalive link

Game Rules and Fair Play on dewalive link

All games on dewalive link—sports betting, live casino, slots, esports—are governed by specific rules. We publish these rules in the game lobby and help section. You are responsible for reading and understanding them before you wager. Our dewalive link games use certified random-number generators (RNG) for slots and live-dealer games. Sports outcomes are determined by official league results. We do not manipulate results in any way.

If you believe a game outcome is incorrect or unfair, contact our support team within 48 hours with details. We investigate with full access to game logs and video (if applicable). If we find an error, we correct your balance. If we do not find evidence of error, we explain our finding and close the dispute.

Settlement Timing and Official Results on dewalive link

Sports results on dewalive link are settled within minutes of official league confirmation. Live-dealer outcomes settle when the round ends. Slot spins settle instantly upon completion. We do not hold winnings pending manual review unless we detect suspicious activity. All settlements are recorded with a timestamp in your transaction history.

If a league announces an official result correction after we have settled your dewalive link bet, we may issue a corrected settlement with an explanation. We do not retroactively change results without reason.

On dewalive link, transparency in game settlement is non-negotiable. Every outcome is logged, timestamped, and available for your review.

Dispute Resolution Process

If you have a dispute with a dewalive link outcome, balance discrepancy, or payment issue, contact our support team via in-app chat or email. Provide your account ID, the disputed transaction ID, and a clear description of the issue. We investigate within one business day and respond with findings. If you disagree with our response, you may escalate to our compliance officer—contact us for escalation procedures.

We keep all dispute records for at least seven years. If our investigation finds we were at fault, we correct your balance immediately. If we find no error, we explain the reason and close the case. We do not refund bets simply because you changed your mind about the outcome.

Jurisdiction and Legal Framework for dewalive link

Our services on dewalive link are available only where local law permits. You are responsible for verifying that your jurisdiction allows access to dewalive link before you register. If you access dewalive link from a restricted jurisdiction, we may suspend your account and forfeit your balance without refund.

These terms are governed by the laws applicable to our operating jurisdiction. Any legal action related to dewalive link must be brought in the appropriate courts of that jurisdiction. We will not participate in arbitration outside of that framework.

Liability and Account Closure

We are not liable for losses due to technical issues beyond our control (e.g., internet outages, payment provider failures). We are liable for errors directly caused by our dewalive link platform. Our maximum liability to you for any single incident is the amount you deposited into your account.

We may close your dewalive link account at any time if you violate these terms, engage in fraud, or access dewalive link from a prohibited jurisdiction. Upon closure, your remaining balance is forfeited unless otherwise required by law. You can request account closure anytime via the Account Settings page; we will process it within three business days and return your remaining balance via your preferred withdrawal method.

These terms apply to your use of dewalive link. If you have questions about any term or policy, contact our support team. By continuing to use dewalive link after reading these terms, you confirm you accept and agree to them in full.